Frequently Asked Questions

Ben Lomond National Park is located 54km south east of Launceston. It takes approximately 1 hour to drive from Launceston to the top of the mountain, or 3 hours from Hobart. There is no public transport to Ben Lomond.
The lodge can be found in the ski village at the top of the mountain. At the top of the carpark there is road to the right, look for the large four-story lodge 160m along the road, with an “R” on the wall.
As the lodge is located within the Ben Lomond National Park, all visitors are required to have a current Parks Pass (details here: parks.tas.gov.au/entry-fees). Passes can be purchased online before arrival.
If you drive past the lower car park between June and October, you must carry snow chains and will be required to fit them to your vehicle when the weather or a park ranger dictates. Anti-freeze and diesel anti-waxing agent are also recommended. Chains are not available for hire at the mountain, and fuel is not available.
Chain hire may be available from AutoBarn Launceston 03 6334 5601.
To check the road conditions contact PWS Ben Lomond Road Update on 0429 646 557.
For information on obtaining and fitting snow chains please see BenLomond.org.au/chains-a-must-bring
Alternatively, during snow season there is usually a shuttle bus operating from the lower car park to the top of the mountain.
During snow season there is usually a shuttle bus operating from the lower car park to the top of the mountain. Bookings for this can be incorporated in your Rovers accommodation booking. Please note that at times this service may not operate due to circumstances outside Rovers control.
There is no public transport from Launceston or Hobart to Ben Lomond.
The TRSC lodge is a family style hostel. Check in is from 2pm and check out at 10am. Luggage can be stored prior to check in or after check out if required. We generate our own power and work on a battery inverter system which provides power 24/7. We ask you to refrain from bringing small electrical appliances like hair dryers/straighteners as they can affect our capacity to keep power available. The lodge is centrally heated via a hot water hydronic system with gas heating in communal areas.
Standard rooms have a double bunk bed with an optional rollaway single bed, the 6 person room has a double bunk bed and a single bunk bed, and the 8 person room has two double bunk beds. All our bedrooms have their own ensuite, enabling families to have their own private space.
As a hostel we provide bottom sheet, pillow and pillow case and you bring your own sleeping bags and towels (including hand towels and bath mats). Full linen (including quilt, towel, bath mat & hand towel) is available to hire at time of booking for $15 per person per stay.
As this is hostel style accommodation, everyone is required to clean their rooms prior to departure. Instructions can be found on the back of the bedroom door and cleaning supplies are provided.
As a hostel we provide all the equipment including pots and pans, you just need to bring your own food to self-cater. Shared fridges are available, but not freezers (frozen items can be put in the snow). Kitchen and common areas are to be cleaned after each use. Remember, other people have to use these areas so please be as courteous as possible. The closest shopping centre to purchase supplies is Launceston. There are no restaurants, pubs, shops, or petrol stations on the mountain so please remember to bring all your meal supplies with you including beverages.
All rubbish & recycling must be removed from the mountain, so please try to minimise the amount you generate. If you can take your rubbish & recycling back home with you, it would be greatly appreciated.
Snow Sports operates a small cafe during the day (when they are open) for hot snacks and drinks. The only pub on the Mountain burnt down in May 2018.
You must supply your own bedding for infants, or use the existing bedding in the room - no additional bedding can be supplied. Infants must also become Affiliate Members, and you must select the Infant Affiliate Fee under Extra's when booking the room.
There is limited mobile service on the mountain. However, if you are with Telstra we have a Telstra aerial and booster system in the lodge allowing good signal throughout the building, weather dependant. We do not have Wi-Fi available, however if you are with Telstra you can use your own hot spot.
Lift pass costs and lift operating information is available from Alpine Enterprises, please see their website AlpineEnterprises.com.au. Lift passes are available for sale on the mountain from the Alpine Enterprises ticket hut, credit card facilities are usually available. Rovers are unable to provide information on lift operations.
Ski / Snowboard and other equipment hire is available from Ben Lomond Snow Sports as well as lessons. You will need to contact them directly to make arrangements. Details are on their website: SkiBenLomond.com.au
You will need to become an Affiliate Member to be able to stay at the lodge. This is a $1 fee per person, and it will be added to your accommodation cost automatically. If you are interested in becoming a Full Member (part-owner) please email Secretary@RoverSkiClub.com for information.

Cancellation FAQ

If the lodge is closed for part or all of the season, then any bookings during the closed dates will be automatically refunded, unless a credit is requested.
If for any reason a cap on the number of people that can be accommodated is required, then a last in - first out policy will apply. The last rooms to be booked, will be the first rooms to be cancelled if numbers need to be reduced. Any bookings impacted will be offered alternative dates, and if this is not suitable will be refunded. It is not anticipated that there will be any cap on accommodation numbers.
Please refer to the current Tasmanian Government guidance at: Coronavirus.tas,gov.au
If there are government imposed travel restrictions which prevent you from travelling to the lodge on your booking dates, or which would require you to enter quarantine, then you will be provided a credit which can be used the following season.
If there are government imposed travel restrictions which prevent you from travelling to the lodge on your booking dates, or which would require you to enter quarantine, then your booking will be refunded less an administration fee of $50.
If a member of your booking party is placed in Quarantine or is required to self-isolate, then you will be provided with a credit which can be used the following season. Evidence of this requirement from a government body will be required.
If your flights are cancelled, and you are unable to secure alternative flights to enable you to fulfill your booking dates, then you will be provided with a credit which can be used the following season.
Only persons with a booking at the lodge will be allowed to enter. All persons should ensure they keep a minimum of 1.5 metres away from others. Your cooperation will be appreciated in managing this, and ensuring social distancing requirements are met.
If a member of your booking party suffers an unexpected serious illness or injury attested by a statement from a physician confirming that they are unable to travel, then you will be provided with a credit which can be used the following season.
If you are eligible for a credit under the Extenuating Circumstances policy, then you may make a written application for a refund. If a refund is approved, then it will be equal to the amount of the accommodation fee less an administration fee of $50
You should stay at home and contact Rovers Booking Officer on 03 6349 1100 as soon as possible. Particular circumstances will be assessed on a case by case basis.