Frequently Asked Questions

Ben Lomond National Park is located 54km south east of Launceston. It is approximately 1 hour’s drive from Launceston to the top of the mountain, or 3 hour's from Hobart. The lodge can be found in the ski village at the top of the mountain. It is located 160m along Village Road, when at the top of the car park facing up the mountain, turn right and look for the large four story lodge.
As the lodge is located within the Ben Lomond National Park, all visitors are required to have a current Parks Pass (details here: parks.tas.gov.au/entry-fees). Passes can be purchased online before arrival.
If you drive to the top of the mountain between June and October, you must carry snow chains and will be required to fit them to your vehicle when the weather or a park ranger dictates. Anti-freeze is also recommended. Chains are not available for hire at the mountain, and fuel is not available.
To check the road conditions contact PWS Ben Lomond Road Update on 0429 646 557.
Alternatively Snow Sports operate a shuttle bus from the lower car park to the top of the mountain (details here: skibenlomond.com.au).
Ben Lomond Snow Sports operate a shuttle bus from the lower car park to the top of the mountain (details here: skibenlomond.com.au). They can be contacted during the season on 6390 6185.
There is no public transport from Launceston to Ben Lomond.
The TRSC lodge is a family style hostel; Check in time is from 2pm and check out at 10am. Luggage can be stored prior to check in or after check out if required. We generate our own power and work on a battery inverter system which provides power 24/7. However we ask you to refrain from bringing small electrical appliances like hair driers/straighteners as they can place large loads on our system and can affect our capacity to keep power available. The lodge is centrally heated via a hot water hydronic system with gas heating in all the communal areas.
All our bedrooms have their own ensuite, enabling families to have their own private space. As a hostel we provide bottom sheet, pillow and pillow case and members bring their sleeping bags and towels (including hand towels and bath mats). Full linen is available to hire at time of booking for $15 per person per stay. As a hostel everyone is expected to clean their rooms prior to departure; instructions can be found on the back of the bedroom door and all the cleaning supplies are provided by the club. Standard rooms have a double bunk bed with an optional rollaway single bed, the 6 person room has a double bunk bed and a single bunk bed, and the 8 person room has two double bunk beds.
As a hostel we provide all the equipment, you just need to bring your own food to self-cater. Kitchen and Common areas to be cleaned after use. Remember, other people have to use these areas so be as courteous as possible. The closest shopping centre to purchase supplies is Launceston. There are no shops or petrol available on the mountain.
Snow Sports does operate a take away during the day for hot drinks and take away style food. The only hotel on the Mountain burnt down May 2018 so please remember to bring all your meal supplies with you including beverages.
You must supply your own bedding for infants, or use the existing bedding in the room - no additional bedding can be supplied. Infants must also become Affiliate Members, and you must select the Infant Affiliate Fee under Extra's when booking the room.
There is limited mobile service on the mountain; however if you are with Telstra we have a Telstra aerial and booster system in the lodge allowing good signal throughout the building, weather dependant. We do not have Wi-Fi available for general use, however if you are with Telstra you can use your own hot spot.
Ski / Snowboard and other equipment hire is available from Ben Lomond Snow Sports, you will need to contact them directly to arrange hire. Details are on their website: skibenlomond.com.au
Lift pass costs and lift operating information is available from Alpine Enterprises, see their website AlpineEnterprises.com.au. Lift passes are available for sale on the mountain from the Alpine Enterprises ticket hut, credit card facilities are usually available. Rovers are unable to provide information on lift operations.
You will need to become an Affiliate Member to be able to stay at Rovers Retreat. This is a $1 fee per person, and it will be added to your accommodation cost automatically. If you are interested in becoming a Full Member (part-owner) please email secretary@roverskiclub.com for information.

Cancellation FAQ

Our Cancellation and Extenuating Circumstances Policies can be found on this page.

These FAQ summaries should be read in conjunction with the Cancellation Policy and Extenuating Circumstances Policy, in the case of any discrepancy the Policy shall apply.

The situation regarding Covid-19 is rapidly evolving. At this time the lodge is preparing and planning to open. The current Government advice indicates that it is likely that we will be able to open during our normal season dates.
If the lodge is closed for part or all of the season, then any bookings during the closed dates will be automatically refunded, unless a credit is requested.
If Government requirements put a cap on the number of people that can be accommodated (current advice indicates this is unlikely), then a last in - first out policy will apply. The last rooms to be booked, will be the first rooms to be cancelled if numbers need to be reduced. Any bookings impacted will be offered alternative dates, and if this is not suitable will be refunded.
Currently persons entering Tasmania are required to self-quarantine for a period of 14 days. If this policy is still in place at your reservation dates, then you will be provided a credit which can be used the following season.
If there are government imposed travel restrictions which prevent you from travelling to the lodge on your booking dates, or which would require you to enter quarantine, then your booking will be refunded less an administration fee of $50.
If a member of your booking party is placed in Quarantine or is required to self-isolate, then you will be provided with a credit which can be used the following season. Evidence of this requirement from a government body will be required.
If your flights are cancelled, and you are unable to secure alternative flights to enable you to fulfill your booking dates, then you will be provided with a credit which can be used the following season.
It looks likely that our common Affiliate Member kitchen / dining area will be restricted to a maximum of 25 persons at any one time. This may mean that "shifts" for the use of the space are implemented. Further information will be provided as the requirements become clearer.
If a member of your booking party suffers an unexpected serious illness or injury attested by a statement from a physician confirming that they are unable to travel, then you will be provided with a credit which can be used the following season.
If you are eligible for a credit under the Extenuating Circumstances policy, then you may make a written application for a refund. If a refund is approved, then it will be equal to the amount of the accommodation fee less an administration fee of $50