Cancellation & Extenuating Circumstances Policy

Cancellation FAQ

These FAQ summaries should be read in conjunction with the Cancellation Policy and Extenuating Circumstances Policy, in the case of any discrepancy the Policy shall apply.

If the lodge is closed for part or all of the season, then any bookings during the closed dates will be automatically refunded, unless a credit is requested. The lodge would only close if some unforeseen circumstance arises. Snow cover will not impact on the opening status of the lodge.
If for any reason a cap on the number of people that can be accommodated is required, then a last in - first out policy will apply. The last rooms to be booked, will be the first rooms to be cancelled if numbers need to be reduced. Any bookings impacted will be offered alternative dates, and if this is not suitable will be refunded. It is not anticipated that there will be any cap on accommodation numbers.
Please refer to the current Tasmanian Government guidance at: Coronavirus.tas,gov.au
If there are government imposed travel restrictions which prevent you from travelling to the lodge on your booking dates, or which would require you to enter quarantine, then you will be provided a credit which can be used the following season.
If there are government imposed travel restrictions which prevent you from travelling to the lodge on your booking dates, or which would require you to enter quarantine, then your booking will be refunded less an administration fee of $50 (plus Credit Card charges).
If a member of your booking party is placed in Quarantine or is required to self-isolate, then you will be provided with a credit which can be used the following season. Evidence of this requirement from a government body will be required.
If your flights are cancelled, and you are unable to secure alternative flights to enable you to fulfill your booking dates, then you will be provided with a credit which can be used the following season.
Only persons with a booking at the lodge will be allowed to enter. All persons should ensure they keep a minimum of 1.5 metres away from others. Your cooperation will be appreciated in managing this, and ensuring social distancing requirements are met.
If a member of your booking party suffers an unexpected serious illness or injury attested by a statement from a physician confirming that they are unable to travel, then you will be provided with a credit which can be used the following season.
If you are eligible for a credit under the Extenuating Circumstances policy, then you may make a written application for a refund. If a refund is approved, then it will be equal to the amount of the accommodation fee less an administration fee of $50 (plus Credit Card charges).
You should stay at home and contact Rovers Booking Officer on 03 6349 1100 as soon as possible. Particular circumstances will be assessed on a case by case basis.
If you believe you fulfil the criteria for cancellation under this policy, the you should contact our Booking Officer by email, not phone. You can either respond to an email we sent you, or fill out the form on the main website. Please include details of your booking, the reason you are cancelling and any evidence required by the policy. Please also advise if you are happy with a credit, or if you would prefer a refund (less the administration charge).

Cancellation Policy

Payment of the entire accommodation fee is required to secure a booking. The affiliate membership fee must be paid at the time, and is not refundable.
  • Cancellation of booking greater than 30 days ahead of the booking – 50% of accommodation fee returned.
  • Cancellation of booking less than 30 days ahead of the booking – no refund.
    • Please also refer to the Extenuating Circumstances Policy.
    It is recommended that you take out travel insurance which covers your costs should you need to cancel your accommodation.

Tasmanian Rover Ski Club (TRSC) reserved the right to cancel and refund the accommodation fee for a booking if necessary. A person whose booking is cancelled may request a credit rather than a refund, however this is at the discretion of TRSC.

Extenuating Circumstances Policy

The Tasmanian Rover Ski Club (TRSC) may be able to give you a credit or refund for part of your booking fee if you have to cancel because of an unexpected circumstance that is out of your control. Below is a list of circumstances covered by this Policy. Before you cancel, please check that your circumstance is included in the list below and that you can provide the required documentation. Cancellations under this policy are only available for extenuating circumstances that occur before the official check-in date for your reservation. 

If the residential address (as provided at the time the booking was made) of the person making the booking is within Australia, then a credit equal to the amount of the accommodation fee shall be issued. The credit will be valid for accommodation (subject to availability) until the end of the winter operating season of the following calendar year, after which it will expire. It is recommended that persons issued a credit, lodge their preferred dates for accommodation with the TRSC booking officer as early as possible.

If the residential address (as provided at the time the booking was made) of the person making the booking is outside of Australia, then a refund equal to the amount of the accommodation fee less an administration fee of $50 shall be issued. Alternatively, the person may elect to receive a credit under the same conditions as a person residing within Australia.

A person who is eligible for a credit may make a written application for a refund to the TRSC. If the TRSC executive approves a refund, then it shall be equal to the amount of the accommodation fee less an administration fee of $50.

Unexpected circumstances and documentation requirements

Death of a member of the booked party, immediate family member, or caregiver. You will be asked to provide one of these documents: death certificate, published obituary, news article naming the deceased, or police report.

Unexpected serious illness or injury affecting a member of the booked party. You will be asked to provide a statement from a physician confirming that the person can’t travel due to an unexpected, serious illness or injury. The statement must be also dated after the reservation was booked and provided within 7 days of cancellation. Pre-existing conditions known at the time of booking are not covered by our Extenuating Circumstances Policy.

Government-mandated obligations including jury duty, travel restrictions, court appearances, and military deployment. You will be asked to provide a copy of the official notice dated after the reservation was booked, including the name of the person fulfilling the obligation.

Transportation disruptions that make it impossible to travel to or from the TRSC lodge, including flight or ferry cancellations where there are no alternative methods of travel. You will be asked to provide documentation from the transport provider that the flight or ferry was cancelled and supporting documentation confirming that it’s not possible to travel to your destination.

Travel restrictions imposed by a government, law enforcement agency, or military that restrict travel to or from the TRSC lodge. This includes travel restrictions which would require a member of the booked party to enter quarantine on arrival in Tasmania. Evidence that the restrictions apply to a member of the booked party on the date of travel will be required.

Quarantine requirements from a government body which require a member of the booked party to self-isolate or enter quarantine. A copy of the official requirement naming the person will be required.

Natural disasters, terrorist activity, and civil/political unrest that prevent travel to or from the TRSC lodge. Evidence of the location of the members of the booked party will be required.

Evidence shall be accepted as provided only where to the satisfaction of the TRSC.